Terms of Sale (UK Shop)
Last reviewed 9th November 2026
1. Who we are and what these terms cover
We are Jolly Learning Limited, registered in England and Wales under company number 02178683, at 77 Hornbeam Road, Buckhurst Hill, Essex IG9 6JX. Our VAT registration number is GB466763604. Contact us at info@jollylearning.com or +44 (0)20 8501 0405.
These terms apply to physical goods sold by us through our UK online shop, including the UK shop pages on jollylearning.com and shop.jollylearning.co.uk and their associated checkout, for delivery within the United Kingdom. They also apply to UK telephone, email or purchase-order sales where we provide these terms before accepting the order. They do not govern independent distributors' sales. Jolly Classroom subscriptions, standalone digital content and training have separate terms supplied before purchase. Any included digital element will be identified before ordering, with its relevant access terms; mandatory rights for goods with digital elements remain unaffected.
You are a consumer if you are an individual buying wholly or mainly outside your trade, business, craft or profession. Other buyers, including organisations buying for schools, are business customers. Consumer-only provisions are identified below. You must be at least 18 to place an order and have authority to bind any organisation for which you order.
2. Orders and acceptance
Please check your chosen edition, language, quantities, delivery address and contact details before ordering. Your order is an offer to buy. An automated order acknowledgement confirms receipt but is not acceptance. We accept your order when we send an express acceptance or dispatch confirmation, whichever comes first. A quotation is not acceptance unless it expressly says otherwise.
We will provide confirmation of your contract, including the applicable terms and cancellation information and form, by email or another format you can save, within a reasonable time after acceptance and no later than delivery.
If we cannot accept an order, for example because stock is unavailable or there is an obvious pricing error, we will explain and refund any payment taken without undue delay. We will not substitute a materially different product or increase an accepted order's price without your agreement. If an error is found before acceptance, we will offer the corrected details for your approval or cancellation.
The version of these terms supplied before you place your order applies to that order, unless we expressly agree a change with you before acceptance. A later website update does not change an existing contract. Any separately negotiated variation must be expressly agreed by both parties in writing. Purchase-order boilerplate does not override agreed terms unless we expressly accept it.
3. Products and pricing
We will supply goods that match their description. Images may show minor colour differences caused by screens or printing, but this does not permit material differences in contents, edition or quality. We identify pack quantities and any items shown for illustration but not included. Age and stage guidance helps selection but is not a guarantee of an individual learning outcome.
Prices are in pounds sterling. Consumer-facing prices include VAT where payable. Delivery and any other mandatory charges will be shown before you place your order. Business quotations will clearly identify any VAT added. Promotion conditions and expiry dates apply as stated before ordering.
4. Payment and school purchase orders
Payment methods and the time payment will be taken are shown at checkout or in the quotation. Payment may be authorised or collected before dispatch; taking payment alone is not our acceptance of an order. Any payment taken for goods we cannot supply will be refunded.
School or business invoice facilities require our approval. The agreed quotation or order acceptance specifies the payment due date and any deposit. For customers approved for credit, invoices are payable within 30 days of the invoice date unless a different due date is agreed in the quotation or order acceptance. Credit approval and any deposit must be confirmed before the order is accepted.
Providing a purchase-order number does not itself establish a credit account. Tell us promptly about a disputed invoice and explain the reason; pay any undisputed amount by its due date. We will investigate genuine disputes and give you a written response before taking collection action on the disputed amount. If we consider an amount remains payable after investigation, we will explain why and give reasonable notice before resuming collection action. This does not prevent you from continuing to dispute the amount.
5. Availability and pre-orders
We identify pre-orders and expected availability before purchase. If an agreed delivery date changes, we will notify you and explain your options. We will obtain agreement to a materially revised delivery arrangement rather than treat a pre-order as indefinite permission to retain payment. If we choose to deliver an order in parts, we will not charge additional delivery fees. If you request separate shipments, any additional charges must be expressly agreed with you before we arrange them. Consumer cancellation rights remain unaffected.
6. Delivery and delays
Available delivery locations, prices and expected times are shown before ordering.
The delivery information shown for your order will identify any exclusions or additional charges for your postcode and whether a date is an estimate or an agreed delivery commitment. For consumers, unless another delivery period is agreed, we will deliver without undue delay and within 30 days after the contract is made.
If you are a consumer and we fail to deliver on time, you may set an appropriate additional delivery period and cancel if we still fail to deliver. As a consumer, you may cancel immediately if we refuse delivery, timely delivery was essential in the circumstances, or you told us before contracting that delivery by the agreed date was essential. We will refund sums due following cancellation without undue delay. These consumer rights are not dependent on a courier concluding its investigation.
Tell us promptly if delivery details are wrong or the parcel does not arrive. Where you cause a failed delivery, we may agree a reasonable redelivery charge with you in advance. We will not impose an automatic penalty or remove consumer cancellation rights. If events beyond our reasonable control delay supply, we will notify you, take reasonable steps to reduce the impact and preserve your cancellation rights.
7. Responsibility for the goods
For consumers, goods remain at our risk until you or a person you identify takes physical possession, unless you independently appoint a carrier we did not offer; in that case the legal rules for your chosen carrier apply. For business customers, risk passes on delivery to the agreed address. Ownership passes when we have received full payment. Ownership provisions do not reduce your rights to reject faulty goods or cancel where the law permits.
8. Consumer cancellation of eligible orders
If you are a consumer buying at a distance, you may cancel an eligible order without giving a reason from placing the order until 14 days after the day you or your nominated recipient, other than the carrier, receives the goods. For multiple goods ordered together but delivered separately, the period generally runs from receipt of the last item; for goods delivered in lots or pieces, from the last lot or piece.
Notify us clearly before the cancellation period ends by emailing info@jollylearning.com, calling +44 (0)20 8501 0405, or writing to our registered office. You may use the model cancellation form at the end of these terms but do not have to. Include your name and order details so we can identify the purchase. Cancellation does not depend on obtaining a returns authorisation number.
Send the goods back without undue delay and within 14 days after the day you notify cancellation, to 77 Hornbeam Road, Buckhurst Hill, Essex IG9 6JX. You pay the direct return cost for a change-of-mind return, unless we agree otherwise. Where goods cannot normally be returned by post, we will disclose the return cost or a reasonable estimate before purchase. We pay reasonable return costs for faulty, damaged or incorrect goods for which we are responsible.
You may inspect goods as you reasonably could in a shop. We may deduct a lawful amount for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, but not merely because you opened ordinary packaging. Please package returns securely and retain proof of posting.
We refund the price and the cost of our least expensive standard delivery option for a cancelled whole order. We need not refund the extra cost of an upgraded delivery service you chose. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee. We refund without undue delay and within 14 days after receiving the goods back or, if earlier, evidence that you sent them back. If we offer to collect them, or they were not supplied, the applicable deadline is 14 days after notice of cancellation. We may withhold a refund pending return or evidence only where the law permits.
The change-of-mind right does not apply to goods genuinely made to your specifications or clearly personalised, or sealed audio/video recordings or computer software unsealed after delivery. Any applicable exception will be made clear before purchase. Ordinary books are not excluded simply because they have been opened. Exceptions never remove faulty-goods rights.
9. Faulty or incorrect goods
We have a legal duty to supply conforming goods. Consumer goods must be of satisfactory quality, fit for their particular purpose where legally required, and as described. Consumers normally have a 30-day short-term right to reject non-conforming goods, followed by applicable rights to repair or replacement and, where the legal conditions are met, a price reduction or final rejection. Different timing rules can apply, including where a repair or replacement is requested. These rights are separate from the cooling-off period.
If you are a consumer and are entitled to a refund following rejection of faulty goods, we will refund you without undue delay and within 14 days beginning with the day we agree that you are entitled to the refund. We will use the original payment method unless you expressly agree otherwise, and will not charge a refund fee.
Contact us promptly with your order details and a description of the problem. Photographs may help but are not an absolute condition of exercising your rights. We will arrange an appropriate remedy and reasonable return costs where required. Signing for a parcel or failing to report a shortage within two days does not remove statutory rights. Business customers should report defects or shortages promptly so we can investigate; this clause does not exclude rights that cannot lawfully be excluded.
10. Business change-of-mind returns
The consumer cooling-off right does not apply to business purchases. For unwanted, non-faulty business orders, contact us before returning goods. Unless a return right was agreed before purchase, acceptance of a return is discretionary. We will confirm acceptance and agree any condition requirements, return costs or deductions with you in writing before the return. Any inspection-copy or other return rights expressly agreed before purchase continue to apply. This section does not limit remedies for goods that breach our contract or any statutory rights.
11. Copyright and resource use
Buying a product does not transfer its copyright. Use copying permissions printed in the resource, any applicable collective licence and statutory exceptions. Unless permitted by one of those routes or by us in writing, do not scan or reproduce entire books, upload protected content to shared websites, or publish recordings reproducing it. This does not prevent lawful resale of a physical copy. Digital licences, where separately supplied, have their own usage terms.
12. Responsibility and remedies
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law does not allow us to limit or exclude. Your statutory rights as a consumer are unaffected.
For consumers, we are responsible for foreseeable loss or damage caused by our breach or lack of reasonable care and skill. We do not exclude statutory remedies for goods or digital elements.
For business customers, subject to the first paragraph of this section, we are not liable for indirect or consequential losses. We remain responsible for direct losses recoverable under applicable law. Any financial limit on our liability to a business customer must be expressly agreed in writing by both parties before we accept the order and is subject to the first paragraph of this section. Neither party can recover twice for the same loss.
13. Privacy and complaints
Our Privacy Policy explains order-related data use. Accepting these terms is not consent to marketing. Send complaints to info@jollylearning.com or our registered office. We will investigate and explain our response. Customer Services will escalate unresolved consumer complaints to a senior manager. If we cannot resolve your complaint through our internal complaints procedure, we will explain our final position in writing and tell you about any alternative dispute resolution or other complaint-resolution arrangement available to you, including whether we are obliged or willing to participate. This does not restrict court rights.
14. General terms and law
English law governs these terms. UK consumers may bring proceedings in the courts of the UK country where they live and retain applicable mandatory protections. Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales. An unenforceable provision does not invalidate the remainder where it can operate independently. Delay in exercising a right is not a waiver. No other person may enforce this contract except as provided by law.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract.
To: Jolly Learning Limited, 77 Hornbeam Road, Buckhurst Hill, Essex IG9 6JX; info@jollylearning.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]: ____________________
Ordered on [*]/received on [*]: ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
[*] Delete as appropriate.
