Jolly Phonics App - Terms of service

Last updated: 9 November 2026

1. About the app and these terms

These terms cover the “Jolly Phonics – Learn to Read” mobile app for iOS and Android (App Store ID: 1149029299, Play Store package name: com.gilbertjolly.teachphonics.teachers). We call these versions the App. Features, content and purchase options may differ between versions, stores and countries; the description and purchase information supplied before you buy identify what is included.

The App is supplied and licensed by Jolly Learning Limited, registered in England and Wales under company number 02178683, at 77 Hornbeam Road, Buckhurst Hill, Essex IG9 6JX, United Kingdom (“we”, “us” or “Jolly Learning”). Contact info@jollylearning.com or +44 (0)20 8501 0405 for support, complaints or questions about these terms.

“You” means the adult acquiring or managing the App, or the organisation on whose behalf an authorised adult accepts these terms. Children may use the educational activities with appropriate adult guidance; they are not made responsible for purchases or organisational contracts by using them. If you accept on behalf of a school or other organisation, you must have authority to do so.

Please read these terms before acquiring or using the App. We will make them available before a purchase and through an accessible app or store location. Your Apple or Google store arrangements also apply to downloading, billing and store-account functions. These terms do not replace mandatory legal rights or authorise conduct contrary to applicable store usage rules.

These terms do not govern Jolly Classroom, its Home Practice feature, the separate Jolly Phonics Pro app or purchases from our online shops. Those products and transactions have their own applicable terms. A Lessons purchase does not itself include access to them.

2. Licence and educational use

We grant a limited, non-exclusive, non-transferable licence to use the App and the content you are entitled to access on devices you own or control, as permitted by your purchase and the applicable store usage rules. Family Sharing, institutional distribution, shared devices and multiple-device access are permitted only to the extent supported by the relevant purchase and store arrangements. No additional seats or unlimited school-wide use are implied.

Teachers and other authorised educators may display the included lessons and play the included audio during teaching within that licence. Parents and carers may use the activities for home learning. Printing, exporting or downloading separate resources is permitted only where the App or the resource expressly provides that permission. Statutory copyright exceptions and applicable collective licences remain unaffected.

We or our licensors retain the intellectual property in the App and its content. Do not resell access, distribute copies of the App outside authorised store arrangements, extract the content library, upload protected materials to public or shared repositories, or publish recordings reproducing our content without permission. Do not reverse engineer or modify the software except where applicable law or an applicable open-source licence permits it.

3. Children and adult responsibilities

Adults should select suitable activities, supervise children appropriately and use the device and store purchase controls available to them. Educational guidance and assessment activities support teaching and practice; they do not provide a clinical diagnosis or guarantee an individual learning outcome. Teachers and parents remain responsible for interpreting results in context.

Where the App offers an adult account or child profile, use the arrangements provided for that purpose. Keep adult credentials private and take reasonable steps to protect access to any child information. Notify us if you believe someone has accessed information without authority. These responsibilities do not reduce our own security or data-protection obligations.

4. Features and device requirements

Check the store listing and purchase screen for the included content, supported devices, operating-system requirements, language options, storage and any internet requirement before downloading or buying. A feature available on one platform is not automatically included on another. Future titles, updates or features are included only where expressly promised in your purchase description.

You are responsible for your device, internet connection and any network charges. Some functions, including store transactions, restoring purchases, downloads or external links, may require connectivity. We do not promise that every function works offline. We will provide updates required by applicable law and explain material compatibility changes where required. Install updates necessary for security and continued correct operation.

5. Prices and purchases

The App may offer free content and optional paid content or access. Before payment, the purchase screen must identify the item, total price including applicable taxes for consumers, the access period and whether the purchase is a one-off payment or an automatically renewing subscription. We will not convert a one-off purchase into a recurring charge without your express agreement.

For a store purchase, billing, payment authentication and receipts are handled through the relevant store arrangements. We remain responsible for the obligations we owe for the App and its content. Access purchased in the App is linked to your Lessons app account. You can use that access on both iOS and Android by signing in to the same Lessons app account, without purchasing the same access again. Billing and subscription management remain with the store through which you purchased.

Where a purchase is described as a one-off unlock, it is not an automatically renewing subscription. The entitlement covers the content described when you buy; it does not imply ownership of the software, all future products or a promise of support for every future device. We will not use this qualification to remove rights promised at purchase or remedies required by law. If a purchased entitlement is missing, contact us with the receipt or transaction reference, excluding full payment-card details.

6. Subscriptions and trials where offered

If you choose a subscription, its billing interval, renewal price or calculation, included access and any trial or introductory period will be shown before you agree. Automatic renewal and any paid conversion after a trial apply only where clearly disclosed and expressly agreed. The store confirmation records the purchase. Any mandatory pre-contract information, reminder, cancellation and renewal rights continue to apply.

Manage or cancel a store-billed subscription in the subscription settings of the Apple or Google account used to buy it. Follow the timing shown for that purchase to stop the next renewal. Uninstalling the App or deleting an app account does not itself cancel store billing. Contact us if you need help identifying the purchase route or exercising cancellation rights; we will provide reasonable assistance.

Stopping future renewal normally leaves access available for the period already paid for, subject to any refund, immediate cancellation or other remedy that applies. It does not remove a statutory right to cancel or recover payment. Changes to renewal prices must follow applicable law and the store’s notice and acceptance requirements; a revised price will not be imposed retrospectively on an already paid period.

7. Cancellation refunds and faulty content

Your cancellation and refund rights depend on the purchase, location and applicable law. The store’s refund process is available for purchases billed through that store, and you may also contact us for help or to assert rights against us. A store process or refusal does not remove any legal remedy against the responsible supplier.

UK consumers normally have 14 days to cancel a distance contract, subject to the rules for the particular digital content or service. A right to cancel digital content is lost on early supply only where the legally required express consent and acknowledgement have been obtained and the required confirmation provided. Agreeing to these terms or merely opening the App is not, by itself, that consent or acknowledgement. For services, any lawful charge for requested early performance or loss of a cancellation right must meet the applicable legal conditions.

Tell us clearly if you wish to exercise a cancellation right using the contact details in section 1. The optional form after section 15 may be used. We will make any refund we owe within the applicable statutory deadline, using the original payment method unless you expressly agree otherwise, without a refund fee. Where the store must process the payment reversal, we will assist through the relevant process.

Paid digital content must meet applicable requirements, including satisfactory quality, fitness for a particular purpose where required, and its description. Services must be supplied with reasonable care and skill. If something is faulty or not as described, contact us with details of the problem. Applicable remedies may include repair or replacement, repeat performance, a price reduction or refund. Rights concerning damage caused by digital content remain unaffected. These terms contain no blanket “all purchases are non-refundable” rule.

8. Privacy and information about children

Our Privacy Policy explains the personal information processed for the App, purposes, recipients, retention and rights.

The relevant App sections and store privacy disclosures must describe the version and features you use. Accepting these terms or making a purchase is not consent to marketing, advertising tracking or other optional processing. Where consent is required, we obtain it separately. You may contact us about access, correction or deletion of information, subject to applicable identity and authority checks and legal rights.

Only enter information that the App requests for the supported feature and that you are entitled to provide. Do not send pupil records or sensitive child information through general support messages; contact us for an appropriate route. School use of teaching materials does not by itself incorporate the Jolly Classroom Schools DPA. If we process pupil information on a school’s behalf, the relevant controller and processing agreement must be identified before that processing begins.

9. Local information and shared devices

Before changing users, sharing, selling or reassigning a device, protect any information stored on it and follow the current App and operating-system instructions for signing out, clearing relevant data and managing purchases. Closing or uninstalling an app should not be assumed to delete information held elsewhere or cancel a subscription. Contact us for guidance if you cannot locate a relevant control.

The Privacy Policy and applicable technical guidance explain material storage, synchronisation and deletion behaviour. We do not promise that information is stored only on the device or that uninstalling deletes all records. We remain responsible for information within our control and for describing the available safeguards accurately.

10. Acceptable use and external links

Do not introduce malware, bypass purchase or security controls, access another person’s information without authority, use the App unlawfully or deliberately disrupt it. These rules do not prevent lawful accessibility tools, rights permitted by law or good-faith security reporting to us. You must comply with applicable third-party terms, including relevant device, network and store terms.

Links to our shop, support pages or third-party services may open separate websites with their own terms and privacy information. An app purchase does not itself authorise another purchase or marketing subscription. We do not control a third party’s service merely because we link to it, but remain responsible for services we have agreed to supply ourselves.

11. Updates changes and ending access

We may maintain the App, correct errors and introduce reasonable security, legal or functional updates. We will not materially reduce paid features or withdraw purchased access contrary to the purchase description or applicable law. Where a change materially disadvantages a paid user, we will give appropriate notice and provide any required cancellation, refund or other remedy. Urgent security or legal action may require immediate changes.

We may restrict affected access proportionately to address unlawful use, a serious security risk or a material breach. Except where immediate action is necessary or notice is prohibited, we will explain the concern and give a reasonable opportunity to remedy it. We will not forfeit prepaid access or remove consumer or data-protection rights merely because of a minor breach.

If we discontinue the App or a paid function, we will explain the effect on existing purchases, give reasonable advance notice where practicable and honour applicable refund and other rights. You may stop using the App at any time, subject to separately cancelling any recurring billing. The terms applicable to your purchase do not change merely because we publish a new version; material contractual changes require the notice or agreement required by law.

12. Our responsibility

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or statutory right that cannot lawfully be excluded or limited. We do not restrict individuals’ data-protection rights or regulatory powers.

For consumers, we are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it may happen or was known to both parties when the contract was made. Applicable rights to repair or compensation for damage caused by defective digital content are preserved.

For organisational and business users, subject to the first paragraph of this section, we are not liable for indirect or consequential losses. We remain responsible for direct losses recoverable under applicable law. Any additional financial cap must be expressly agreed before the relevant organisational purchase and be lawful. The Jolly Classroom liability caps do not automatically apply to this App.

13. Additional terms for Apple users

For the iOS version, these licence terms are between you and Jolly Learning, not Apple. Jolly Learning is responsible for the App and its content. The licence is non-transferable and permits use on Apple-branded products you own or control in accordance with the Apple Media Services Usage Rules, including access by other accounts through Family Sharing or volume purchasing where those rules permit it.

Jolly Learning provides maintenance and support required by these terms or law. Apple has no obligation to provide maintenance or support for this third-party App. Jolly Learning is responsible for applicable App warranties. If the App fails to conform to an applicable warranty, you may notify Apple, which will refund the App purchase price. To the maximum extent permitted by law, Apple has no further warranty obligation for the App; other claims attributable to that failure are Jolly Learning’s responsibility.

Jolly Learning, not Apple, is responsible for addressing claims relating to the App or your possession or use of it, including product liability, legal compliance and consumer or privacy claims. If a third party alleges that the App or your possession or use infringes its intellectual property rights, Jolly Learning, not Apple, is responsible for investigating, defending, settling and discharging that claim.

You represent that you are not in a country subject to a United States government embargo or designated by that government as a terrorist-supporting country, and are not on a United States government list of prohibited or restricted parties. You must comply with applicable third-party agreements when using the App.

Apple and its subsidiaries are third-party beneficiaries of these terms as they apply to the iOS App and may enforce them against you once you accept them. Nothing in this section removes mandatory rights or permits liability to be limited beyond the law. Contact details for Jolly Learning are in section 1.

14. Google Play purchases

For the Android version, the Google Play terms and policies apply to your store account, distribution and store-billed transactions. Jolly Learning remains responsible for its App obligations and technical support. Use Google Play’s purchase, subscription and refund controls for transactions it handles, or contact us for assistance. We do not require you to give up statutory rights or treat a store refund procedure as your only possible remedy.

15. Complaints and general terms

Send complaints and contractual notices to info@jollylearning.com or our address in section 1. We will investigate and explain our response. If a consumer complaint remains unresolved after our internal process, we will explain our final position in writing and identify any available alternative dispute resolution arrangement and whether we are obliged or willing to participate.

English law governs these terms. UK consumers retain mandatory protections and may bring proceedings in the courts of the UK country where they live. Consumers elsewhere retain mandatory local protections and jurisdiction rights that apply. Business disputes are subject to the courts of England and Wales unless an expressly agreed organisational contract provides otherwise.

If a provision cannot be enforced, the remaining provisions continue where they can operate independently. Delay in exercising a right is not a waiver. No third party may enforce these terms except Apple as provided in section 13, or where the law provides otherwise.

Model cancellation form

Complete and return this form only if you wish to withdraw from the contract. You may instead send any other clear cancellation statement.

To: Jolly Learning Limited, 77 Hornbeam Road, Buckhurst Hill, Essex IG9 6JX, United Kingdom; info@jollylearning.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]: ____________________

Ordered on [*]/received on [*]: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
[*] Delete as appropriate.
App purchase or transaction reference (optional): ____________________