Terms of service
9th November 2026
1. Provider and scope
Jolly Classroom is supplied by Jolly Learning Limited, registered in England and Wales under company number 02178683, at 77 Hornbeam Road, Buckhurst Hill, Essex IG9 6JX. Contact info@jollylearning.com or +44 (0)20 8501 0405. Technical help is available through https://support.jollyclassroom.com.
These terms govern trials and subscriptions to Jolly Classroom through its web platform and supported applications. Features and availability may differ by platform, device, plan or release. The description and compatibility requirements supplied before purchase identify what is included. These terms do not assert identical web and iPad data handling.
The Customer is the adult individual or organisational legal entity identified in the accepted order or account confirmation. A school name alone may not identify the contracting entity. An administrator accepting for an Organisational Customer must have authority to bind it.
“Organisational Customer” means a school proprietor, academy trust, local authority or other organisation that contracts for Jolly Classroom.
“Direct Parent Customer” means an adult parent or carer who creates or purchases a Jolly Classroom account independently for home learning and not through a school.
“Home Practice Family User” means a parent, carer or child who accesses Home Practice through an Organisational Customer without purchasing a separate direct subscription.
“Child User” means a child who uses Jolly Classroom under access arranged by an Organisational Customer or Direct Parent Customer.
“Customer” means an Organisational Customer or Direct Parent Customer. A Home Practice Family User or Child User is not a Customer merely because they use the service. Children are users and are not contracting customers.
These terms apply to both Organisational Customers and Direct Parent Customers. Provisions applying only to one type of Customer are identified accordingly. Parents and carers using Home Practice supplied by a school are Home Practice Family Users and are not Direct Parent Customers unless they separately create or purchase their own independent account. School-provided access does not make a parent, carer or child a subscription purchaser. The Schools Data Processing Agreement (“Schools DPA”) applies only to an Organisational Customer where Jolly Learning processes personal data on its behalf.
2. Contract documents and acceptance
Applies to all Customers
The contract consists of these terms and the accepted order or subscription confirmation. The order or confirmation identifies the contracting Customer, authorised users, any applicable seat or concurrent-use limits, subscription dates, price and renewal method. For Organisational Customers it also identifies the covered schools or sites; for Direct Parent Customers it identifies the home-learning use covered by the agreed plan.
Organisational Customers only
Where we process personal data on an Organisational Customer’s behalf, the contract also includes the agreed Schools DPA and its schedules. The Schools DPA prevails for the processing covered by it.
Direct Parent Customers only
Direct Parent Customers do not enter into or accept the Schools DPA.
Applies to all Customers
For commercial matters, an expressly agreed order variation prevails over these terms. No general website policy or, for Organisational Customers, purchase-order boilerplate overrides an agreed contract without express agreement. Our Privacy Policy explains processing for which we act as controller. For Organisational Customers, it is not a substitute for the Schools DPA. Accepting these terms is not blanket consent to personal-data processing or marketing; see section 12.3.
A trial contract starts when we confirm trial access following acceptance of these terms. A paid contract starts when we expressly accept the subscription order or confirm paid activation. An automated receipt alone is not acceptance. We will provide a copy of the agreed terms and order details that you can retain. New terms do not automatically replace an existing contract by being posted online.
3. Licence and authorised users
Applies to all Customers
During the agreed term we grant a non-exclusive, limited licence to use the included service for the educational activities and users specified in the order. Features are those stated for the agreed plan. Seat, site, device or concurrent-use limits apply only where disclosed and agreed before purchase.
Organisational Customers only
Teachers may display included teaching content to Child Users as part of authorised teaching within the agreed licence. A licence for one school does not automatically cover other schools in its trust or local authority.
Direct Parent Customers only
The licence permits home-learning use by the Direct Parent Customer and Child Users covered by the agreed plan. It does not automatically permit use by a school, tutoring business or other organisation. Direct home-learning use does not require a school subscription.
School-provided Home Practice only
Home Practice Family Users access the included features through the relevant Organisational Customer’s authorised access. This is separate from a Direct Parent Customer’s account. Section 9.3 explains the arrangements.
Applies to all users
Use only the access arrangements authorised for the relevant plan. Account security and staff-access responsibilities are set out in section 4.
Print or download content only where the service expressly permits it, within the stated licence. Do not resell access, publish protected lessons or recordings, extract the content library for redistribution, or circumvent licence controls. Applicable legal exceptions remain unaffected. After the relevant subscription ends, you may retain and use resources lawfully downloaded during the subscription only where their accompanying licence expressly permits continued use. After the relevant subscription ends, you must not download further teaching resources or share resources outside the permitted scope. This does not restrict authorised access to, or downloading of, customer records and reports where permitted under section 13 and the Schools DPA.
4. Administration and account security
Applies to all Customers
Customers must keep account and billing contacts current, authorise appropriate users and take reasonable steps to secure devices and credentials. We remain responsible for our own security obligations and do not make a Customer automatically responsible for activity caused by a failure on our part.
Organisational Customers only
Organisational Customers must maintain an administrator contact and review access when staff leave. Individual staff accounts must not be shared between people or used to give an unlicensed school access. Use supported Child User and shared-device arrangements rather than sharing a teacher’s credentials with Child Users or Home Practice Family Users. Staff moving schools must be removed from the former school’s access and authorised for any new school independently.
Direct Parent Customers only
Direct Parent Customers manage access for the Child Users covered by their plan, must be entitled to arrange their use and must use the supported child-access arrangements rather than disclose adult account credentials.
School-provided Home Practice only
Home Practice Family Users must protect school-provided access codes or links and follow the access safeguards in section 9.3.
Applies to all users
Notify us promptly of suspected unauthorised access. Adults must keep account credentials secure.
Applies to all Customers
Where we reasonably suspect access outside the licence, we may ask the Direct Parent Customer or the Organisational Customer’s authorised administrator to clarify the users or schools involved and provide proportionate evidence. We will normally explain the concern and allow a reasonable opportunity to correct it before restricting access. An IP address alone will not conclusively establish misuse. Monitoring of account and technical usage must be proportionate and described in the applicable privacy information.
4.1 Distributor and trainer support through Jolly Connect
Organisational Customers only
Where you authorise an identified distributor or trainer to administer or support your Jolly Classroom subscription, we may link your School account to that organisation through Jolly Connect. Before enabling access, we will identify the organisation and explain the information and functions available to it. We will keep a record of your authorisation and limit access to the relevant School and the agreed administrative or support activities.
That access is limited to relevant School details, staff names and business contact details, account roles, and subscription or licence information. It does not authorise access to pupil profiles, assessment results, learning records or school-linked parent/carer information. Purchasing through a distributor or working with a trainer does not, by itself, authorise access to pupil records.
An authorised School contact may ask us to change or remove that access by emailing support@jollyclassroom.com. We will act on the instruction without undue delay and confirm the change. We will explain separately any effect on purchasing, renewal or support arrangements. Removing partner access does not itself cancel a subscription or delete School Data.
Processing of School Data through Jolly Connect remains subject to the Schools DPA, including clauses 3.6 and 9.9. Processing for our own customer relationship, billing and other independent purposes is explained in the Privacy Policy. School authorisation of partner access is not consent to marketing and does not replace applicable data protection agreements.
5. Trials
Applies to all Customers
This section applies to Organisational Customers and Direct Parent Customers unless a particular trial offer expressly states otherwise. Trial duration, features and any conversion arrangement are those stated in the relevant offer and need not be the same for both Customer types.
Your trial confirmation states the start and end dates, included features and any restrictions. A trial does not itself commit you to buy. Unless a paid conversion arrangement was clearly disclosed and expressly agreed before the trial began, we will not charge you automatically when it ends. We will explain how to purchase or end access and send a reminder at least seven days before trial expiry. For trials lasting seven days or less, the expiry date and next steps will be clearly stated when access starts.
Trials may include a limited selection of lessons or courses. When the trial expires, access to teaching and other trial features ends unless an accepted paid subscription begins or we confirm an extension. For Organisational Customers, any limited access to review or arrange return of School Data continues only as provided by the Schools DPA. Expiry of trial features does not itself mean that personal data has been deleted. Data access, return, retention and deletion are governed by section 13 and the applicable privacy information and retention schedule, together with the Schools DPA for processing covered by it.
6. Fees and payment
Applies to all Customers
The payment provisions apply to all paying Customers. The order states the price, applicable tax, payment method, billing dates and whether payment covers a full term or instalments of a longer commitment.
Direct Parent Customers only
Consumer-facing total prices include applicable taxes.
Organisational Customers only
Invoice payment terms and purchase-order requirements must be agreed before acceptance. A purchase-order number is not payment or an automatic grant of credit.
Applies to all Customers
We will not change the agreed fee during a fixed paid term without your agreement, except for a legally required tax change handled as the law permits. Additional courses or users, or additional schools for an Organisational Customer, require an agreed change showing the extra charge and any pro-rata calculation. Contact us promptly about a billing dispute; we will investigate and seek payment of undisputed sums separately.
7. Renewal and ending future billing
Applies to all Customers
This section applies to both Customer types, subject to the renewal method shown in the relevant order or subscription confirmation.
The order must state whether the subscription expires unless renewed manually or renews automatically. Automatic renewal applies only where the renewal term, charge or calculation, cancellation method and deadline were clearly disclosed and agreed. If automatic renewal was not agreed, the subscription ends on the stated expiry date.
For an automatically renewing annual plan, we will send a reminder at least 30 days before renewal, stating the renewal date, term, price and how to stop renewal. Any price increase for the next term will be notified before the cancellation deadline with a meaningful opportunity to decline. If we do not give the agreed notice of an increase, we will not impose it without obtaining agreement.
You may stop renewal through the available account control or by emailing info@jollylearning.com before the renewal date. We will confirm receipt and the access end date. Cancelling future renewal does not normally end the current paid term or trigger a refund, except where these terms or law provide otherwise. Do not confuse cancelling a payment instruction, deleting an account and stopping renewal; contact us if you need help. For Direct Parent Customers and other individuals buying as consumers, any mandatory consumer reminder, cancellation or refund rights prevail; section 17 also applies.
8. Availability and support
Applies to all Customers
We will provide the service with reasonable care and skill and substantially in accordance with its agreed description. We do not guarantee uninterrupted availability or a particular educational outcome. We will investigate reported faults and take reasonable steps to restore affected functionality. Support is available through support@jollyclassroom.com. Our current support hours and contact arrangements are set out at https://support.jollyclassroom.com/. Any guaranteed response times or service credits must be expressly agreed in your order or service-level agreement.
Each Customer is responsible for a compatible device and internet connection. Organisational Customers are responsible for the relevant organisational network configuration; Direct Parent Customers are responsible for the relevant home network configuration. We will disclose material compatibility requirements before purchase and give reasonable advance notice of planned changes that affect continued access where practicable. Customers must install security updates and supported app versions on devices they manage. We will give advance notice of planned material maintenance where reasonably possible; urgent security work may require immediate action.
9. Children’s use, direct parent accounts and Home Practice
9.1 School-managed use
Organisational Customers only
The Organisational Customer is responsible for deciding which Child Users use the service, selecting suitable activities, arranging school-managed access and giving appropriate information to their parents or carers. Teachers remain responsible for interpreting assessment or progress information in context; it is not a clinical diagnosis or a guarantee of attainment. Child Users should receive age-appropriate supervision and safeguarding support.
9.2 Direct Parent Customer use
Direct Parent Customers only
The Direct Parent Customer selects suitable activities, supervises Child Users and manages the children covered by the direct plan. Child Users should receive age-appropriate supervision and safeguarding support. The direct account is independent from school-managed records and does not automatically give access to those records or connect a Child User to a school account.
9.3 School-provided Home Practice
School-provided Home Practice only
The Organisational Customer controls assignments and distributes the approved access instructions to the intended Home Practice Family Users. Home Practice Family Users must protect access links or codes, use them only for the intended Child User and report access to the wrong child’s information. They must not share teacher credentials, redistribute lesson content or attempt to view other Child Users’ records. Our family guidance explains how to access activities, what information is collected and who can see results. Home Practice access does not create a direct paid subscription, and Home Practice Family Users are not asked to accept the Schools DPA. A separate direct purchase exists only where an adult expressly agrees to it; we will not charge Home Practice Family Users merely for school-provided access. These terms do not authorise an Organisational Customer to upload parent contact details or additional Child User information beyond the agreed processing scope.
10. iPad and shared devices
Applies to all users
The licence covers the supported iPad application where included in the plan. App Store rules may govern app distribution or a purchase made through Apple; we remain responsible for obligations we owe under this contract and applicable law. Where Apple handles a purchase, the purchase route and relevant billing, cancellation and refund process must be identified before payment.
Organisational Customers only
Organisational Customers must ensure that staff managing shared devices follow the published setup, Child User switching, sign-out and device-management instructions and use available protections appropriate to their setting.
Direct Parent Customers only
Direct Parent Customers must follow the published setup, Child User switching, sign-out and device-management instructions for devices they manage and use available protections appropriate to their setting.
Applies to all users
Closing an app should not be assumed to sign out a user or remove locally stored data. Before reassigning a shared device, the Organisational Customer or Direct Parent Customer managing it must follow our published sign-out and local-data removal instructions at [verified URL]. We will describe relevant local storage and deletion behaviour in the applicable privacy and technical documentation.
11. Integrations and acceptable use
11.1 Organisational integrations
Organisational Customers only
An Organisational Customer’s authorised administrator may enable supported school integrations such as Wonde where included in the plan. The Organisational Customer must have authority to provide the connected data and select only necessary fields. The Schools DPA and integration documentation describe processing and responsibilities. Removing a person from an integration, archiving a profile and deleting the underlying data are different actions; follow the published instructions or send an explicit authorised deletion request. Direct Parent Customers and Home Practice Family Users do not obtain access to school integrations or school records merely through their direct account or Home Practice access. This does not prevent access to the activities and results expressly made available through authorised Home Practice.
11.2 Acceptable use
Applies to all users
Do not use the service unlawfully, upload material you lack authority to share, introduce malware, bypass security, access another school’s, family’s or child’s data without authorisation or use the service to harass or harm anyone. Do not reverse engineer software except where the law permits this despite a contractual restriction. These rules do not prevent good-faith reporting of a security issue through an agreed responsible route.
12. Data protection and customer records
12.1 Organisational Customer processing
Organisational Customers only
For processing covered by the Schools DPA, the Organisational Customer or other legal body identified as controller in that agreement determines the purposes and means of relevant Child User data processing. We process that data on its documented instructions under the Schools DPA. Where we act independently for customer relationship management, adult account administration, billing, fraud prevention, legal compliance or licence enforcement, the Privacy Policy explains that processing. This does not authorise independent use of pupil records for licence enforcement. The actual allocation of roles must reflect the processing, not merely the label used in a contract.
The Schools DPA governs the data categories, processing purposes, security measures, subprocessors, international transfers, incident notification, rights assistance, audit support and retention arrangements. We do not acquire ownership of the Organisational Customer’s pupil records. Any rights we need to handle them are limited to providing the agreed service and fulfilling lawful obligations. Pupil data must not be used for independent advertising or marketing contrary to the Schools DPA.
The Organisational Customer must have a lawful basis and provide appropriate information to individuals; this is not a requirement to obtain parental consent for every school use.
12.2 Direct Parent Customer processing
Direct Parent Customers only
Our Privacy Policy explains our processing of Direct Parent Customers’ and Child Users’ information, the applicable lawful bases, retention and rights. Jolly Learning generally acts as controller for this processing where it determines the purposes and means. A Direct Parent Customer is not treated as a school controller merely because they create an account and does not enter into the Schools DPA. Direct Parent Customers must be entitled to provide a Child User’s information and arrange their access.
12.3 Consent and optional information
Applies to all users
Accepting these terms is not blanket consent to personal-data processing or marketing. Any processing that relies on consent must use a separate consent mechanism. Organisational Customers must only provide special-category information, photographs or other optional fields where necessary, lawful and within the agreed processing scope. Direct Parent Customers must only provide such information where necessary, lawful and within the scope explained for their account. Home Practice Family Users must stay within the information and access arrangements authorised for Home Practice. Our own obligations remain unaffected by these responsibilities.
13. Data return and deletion
13.1 Organisational data return and deletion
Organisational Customers only
For processing covered by the Schools DPA, on completion of processing we will, at the controller's choice, return or delete personal data and delete existing copies unless applicable law requires storage, in accordance with the Schools DPA.
Data return and deletion follow the approved Schools DPA and retention schedule.
An authorised controller contact can request return through their Jolly Classroom account or by emailing info@jollylearning.com. Please contact us before access ends where possible so that we can arrange the format, secure delivery method and timetable. This does not remove any right to request return after access ends under the Schools DPA or applicable law.
13.2 Direct Parent Customer requests
Direct Parent Customers only
Account closure, access to records and deletion requests are handled under our Privacy Policy, applicable retention schedule and data-protection law. Contact info@jollylearning.com to make a request; we will verify identity and authority as appropriate and respect the Child User’s own rights. School-specific export procedures and Schools DPA retention rules do not automatically apply to Direct Parent Customer accounts.
13.3 General retention, backup and restoration controls
Applies to all users
The applicable retention schedule must distinguish live Child User records, archived profiles, adult account records, billing records, logs, device copies and backups, with the applicable trigger and deletion period. Retention solely to facilitate a possible renewal is not authority to retain all Child User data indefinitely. Deletion instructions and statutory rights take precedence over a discretionary recovery window where applicable.
Backups must be protected, put beyond ordinary use when deletion is due, and removed under the agreed cycle. Restores and integration resynchronisation must not silently reactivate records due for deletion. Any genuinely anonymised information retained must no longer identify individuals by reasonably available means; pseudonymised information remains personal data.
14 Suspension and termination
Applies to all Customers
We may restrict access proportionately where reasonably necessary to address a serious security risk, unlawful use, a material licence breach or overdue undisputed fees. Except where immediate action is necessary or notice is prohibited, we will give reasons, notice and a reasonable opportunity to remedy the issue. We will aim to restrict affected accounts or functions rather than unrelated users’ access and restore access when the reason is resolved.
Either Jolly Learning or the Customer may terminate for a material breach that is not remedied within 30 days after written notice, or immediately where the breach cannot reasonably be remedied.
If we terminate for convenience or permanently discontinue a paid service, we will give at least 60 days’ notice and refund prepaid fees for the unused affected period. A Customer may terminate affected services if our material breach remains unremedied and receive the corresponding unused prepaid fees, without losing other available remedies.
On termination or expiry, the licence to use teaching and other subscription features ends, subject to any agreed renewal grace period. Any limited access to review or arrange return of School Data continues only as provided by the Schools DPA. Sums properly due remain payable, and data return and deletion are handled under section 13.
Suspension or a billing dispute does not remove our data-protection obligations or justify withholding School Data contrary to applicable rights. No clause permits deletion contrary to applicable data-protection law or the Schools DPA and the controller’s lawful instructions.
15. Service and contract changes
Applies to all Customers
We may make reasonable improvements and security or legal updates. We will not materially reduce the agreed core functionality of a fixed paid term without an appropriate contractual remedy. For a materially adverse change that is not required by law or necessary to address an urgent security issue, we will give reasonable advance notice and a right to end the affected service before it takes effect with a pro-rata refund of unused prepaid fees.
Material commercial changes normally take effect at renewal after notice and any acceptance required by law or the contract. Posting revised terms or treating silence as consent is not a universal substitute for agreement. Any additional agreement or notification rights applicable to Direct Parent Customers under consumer law remain unaffected.
Organisational Customers only
Changes to the Schools DPA follow that agreement’s own change procedures.
16. Liability
16.1 Liability provisions applying to all Customers
Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot lawfully be limited. Nothing restricts an individual's data-protection rights or a regulator's powers.
We do not impose a blanket obligation on Customers, teachers or Home Practice Family Users to indemnify us against all third-party claims.
16.2 Organisational Customers only
This section applies between Jolly Learning and the Organisational Customer, subject to section 16.1. Neither party is liable to the other for indirect or consequential loss. The following limits apply to each party’s total liability to the other arising out of or in connection with this contract, including liability in contract, tort (including negligence) or for breach of statutory duty.
For ordinary claims, each party’s aggregate liability is limited to the greater of £1,000 and the fees paid or payable for the affected service in the 12 months ending on the date of the first event giving rise to an ordinary claim. The £1,000 minimum also applies during a free trial.
For claims arising from breach of confidentiality or data-protection obligations, including under the Schools DPA, a separate aggregate limit applies to each party. For a standard single-school subscription or free trial, that limit is £25,000 in total from the start of access. One limit covers the free trial, any resulting paid subscription and all renewals. For a multi-school trust or any other Organisational Customer purchasing outside the standard single-school subscription, the parties must agree the separate aggregate limit before entering into the contract and record it in the order forming part of their separate multi-school or other organisational agreement. Loss arising from such a breach counts only towards this separate limit, however the claim is pleaded. Reasonable direct costs of restoring Organisational Customer data caused by our breach are recoverable subject to the applicable limit.
Each limit applies once over the life of the contract, including renewals. Neither party may recover twice for the same loss. Fees due and contractual refunds remain payable in full. Nothing in this section restricts an individual’s right to compensation, a regulator’s powers or any right of contribution that cannot lawfully be limited.
16.3 Direct Parent Customers and other consumers only
If you are a consumer, we are responsible for loss or damage you suffer that was reasonably foreseeable and was caused by our breach of these terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was an obvious consequence or if, when we made the contract, both you and we knew it might happen.
We supply consumer subscriptions for home learning. We do not cover business losses arising from commercial use of a home subscription, such as lost profits from paid tutoring. The limits in section 16.2 apply only to Organisational Customers. Your rights under sections 16.1 and 17 and your statutory rights remain unaffected.
17. Additional protection for individual consumers
This section applies only to Direct Parent Customers and other individuals buying wholly or mainly outside their trade, business, craft or profession. Consumer status applies regardless of the account label. It does not extend these consumer cancellation or refund promises to Organisational Customers. In addition to mandatory rights, we offer a full refund if you cancel your initial paid contract within 14 days after it is made, even if access has begun.
Tell us clearly by email, telephone or post using the contact details in section 1. We will refund within 14 days of notification through the original payment method unless you agree otherwise, without a fee. No digital-content waiver is relied upon for this initial refund promise.
You retain applicable rights to conforming digital content and services supplied with reasonable care and skill, including repair or replacement, repeat performance or price reduction where the relevant legal conditions are met. Any additional statutory subscription cancellation or renewal cooling-off rights apply where and when legally applicable.
You may use the model cancellation form below, but you do not have to. You can also cancel by any other clear statement using the contact details in section 1.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract.
To: Jolly Learning Limited, 77 Hornbeam Road, Buckhurst Hill, Essex IG9 6JX, United Kingdom; info@jollylearning.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]:
Ordered on [*]/received on [*]: ____________________
Name of consumer(s): ____________________
Account Holder Email Address (optional): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
[*] Delete as appropriate.
Jolly Classroom Account ID (optional): ____________________
18. Notices and general provisions
Applies to all Customers
Send contractual notices and complaints to info@jollylearning.com or our registered office. We will send notices to the Direct Parent Customer or the Organisational Customer’s current administrator or billing contact, as appropriate, and provide accessible assistance with cancellation. Neither party may transfer the contract in a way that materially reduces the other’s rights without consent; any permitted service transfer must preserve data-protection safeguards.
Applies to all Customers
English law governs the contract.
Direct Parent Customers and other consumers only
UK consumers retain mandatory protections and may use the courts of the UK country where they live. Other consumers retain applicable mandatory local protections.
Organisational Customers only
Business disputes fall within the exclusive jurisdiction of the courts of England and Wales unless an expressly negotiated public-sector order provides otherwise.
Applies to all Customers
Unenforceable provisions are severable where possible; delay in enforcing a right is not waiver. No third party may enforce these terms except where law or an express agreed provision provides otherwise.
